The Retail Operations Manager is responsible for the day-to-day floor operation of the Museum Store and satellite retail, including retail kiosks in Museum galleries, off-site sales opportunities, and program support sales. The Retail Operations Manager is specifically responsible for the training and supervision of the front line sales staff, maintaining the high standards of service that are the tradition of this department and lead to an... more
Provide administrative support and dispatch service for the Security Department.
The VS Assistant Manager works in concert with the VS Manager to ensure the highest standard of customer service and efficient operation in all the various areas and functions carried out by the Admissions staff and volunteers. The VS Assistant Manager continually evaluates and identifies opportunities to drive process improvements that positively impact customer experience and projects a service first attitude.
Visitor Services (VS) Assistants are part of the front line staff, meaning they work with the public and are usually the first and last people with whom our visitors interact. Providing excellent customer service is their primary responsibility. Making good impressions is critical for the success of our organization. VS Assistants are to greet visitors with a warm receptive welcome immediately upon their arrival. They are to provide... more