The Visitor Services (VS) Lead are seasoned sales/admissions and customer service personnel who work with the Visitor Services Assistants I and II staff. The VS Lead performs every aspect of admissions duties, fielding and addressing more complex questions from guests, as well as questions from newly hired staff, and may oversee certain aspects of training new employees and other task related activities, ensuring the smooth operations of the... more
The Museum Interpreter will be an outgoing, people-oriented individual who enjoys working with and helping the public in a cultural setting enhancing our guest’s visitor experience. They will be responsible in assisting with the public and visitors in the educational program deliverable areas of the Museum. The Museum Interpreter will implement educational presentations and activities primarily to onsite-and some offsite-groups, and present... more
Visitor Services (VS) Assistants are part of the front line staff, meaning they work with the public and are usually the first and last people with whom our visitors interact. Providing excellent customer service is their primary responsibility. Making good impressions is critical for the success of our organization. VS Assistants are to greet visitors with a warm receptive welcome immediately upon their arrival. They are to provide... more
The primary function of the Museum’s Security Department is to ensure the safety and security of the Museum’s visitors, staff, facilities and its artifacts with a customer service mindset. This department supports all activities, functions, and endeavors of The Museum of Flight. The Security Officers’ responsibility is to uphold the Museum’s policies and procedures by supporting Museum functions and by providing excellent support to all of... more
The Individual Giving & Membership Manager develops, implements and manages a strategic Individual Giving and Membership plan. This position oversees all aspects of annual giving, direct mail strategy, and membership activities of the Museum. The position is metric driven, with success being defined through analytical measurements.